One of the main challenges is: how do you centrally administer hundreds of devices that are distributed around a large geography, remotely?
The short answer to this usually turns out to be: with great difficulty!
Version 5.1 of Polycom VVX firmware has some increased security enhancements.
These include the base configuration file (000000000000.cfg), configuration files in the CONFIG_FILES tag, any MAC address files associated directly with phones, and firmware files (*ld).
The tool will give feedback as to the state of the FTP server. Test PIN and device bootstrapping by entering a PIN number for the selected user and pressing the "Test PIN" button.
So if your support staff have been trained to enter the default “456” password, don’t forget to tell them that it’s changed. Remotely reboot VVX handsets using the ‘Reboot’ button.
Reboot a selection of handsets by selecting (hold shift/ctrl) multiple users in the list, then press the ‘Reboot’ button.
001 – UCIdentifier, 002 – URLSchme, 003 - We Server Fqdn, 004 - Web Server Port, 005 - Cert Prov Rel Path, 120 - UCSip Server).
If you want to know more about the DHCP options required for Lync phones, have a read of the in-depth Understanding DHCP Option 43 article by Jeff Schertz.
As you can see in the picture above, there is some very useful information held in the Lync Status page.
So if you’re having some issues with a phone, just find the user in the Lync Polycom VVX Manager Tool and click the “Web Config” button.
You will need to ensure that the phone is getting the correct information for its DHCP INFORM requests as well.
So be sure to check your DHCP configuration for the subnets that the phones are deployed on (ie.
As IT professionals though, we know there are a great many nuances as to why the phone may not be working for the end user. Did it receive the adequate information from DHCP to prompt for PIN sign in? There’s a tonne of questions that need to be answered, and the last thing you want to do to answer them is ring the user on their mobile (because their desk phone is "broken") and ask them if they see a little green tick or a little red cross next to the phone icon on the upper left hand side of the screen…